Social Media
Social Media

Bespoke Eyewear

Industry:

Optical

Results

Sales
Enquiries
Engagement
Brand Awareness
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Social Media

CHANGING THE FACE OF EYEWEAR

Bespoke Eyewear are prestigious independent opticians that curate a collection of unique, high-end eyewear brands — on a mission to redefine the optician experience, combining luxury eyewear with a warm personalised approach that celebrates individuality through self-expression.

Their stunning boutique, set in an 1840s Grade II listed Ex-Pharmacy in the heart of Harrogate provides a one-of-a-kind setting for a truly bespoke experience, where every frame tells a story.

Jonathan Nixon - Owner of Bespoke Eyewear

“In 2019 we wanted to look at our social media, as we weren’t hitting the right strategic market for getting the right clientele. I spoke to Scott from SOS Marketing, and we discussed a route to going forward and how we were going to build our credibility and increase the footfall into the shop thus increase sales. Scott could really see a way to push the company forward – he saw that there was a brand that needed getting to the right clientele, it just needed a strategy. I have been working with SOS Marketing for over a year now, and he is a credit. I can highly recommend Scott from SOS Marketing.”

The Project

At the heart of Bespoke Eyewear’s story lies their motto — “Your Eyewear is Your Identity”, and we also introduced a hashtag of #BEUnique. These beautifully reflect a belief that eyewear is not a necessity, but a powerful expression of personality.

In 2019, SOS Marketing were tasked with mirroring their in-store experience onto social media. Translating their ethos to online, to attract an audience who value individuality and craftsmanship.

Alongside this brand development, an objective was set to increase the number of bookings for Eye Tests — ensuring Bespoke Eyewear were positioned as more than just a destination for purchasing luxury eyewear, but as a complete optical experience.

Results

Sales

Bookings

Engagement

Awareness

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The Project

At BE, their motto “your eyewear is your identity” is a celebration of the self-expression and confidence that can be unlocked by choosing a pair of glasses from an excellent collection. With this in mind, the brief was to translate the ethos of Bespoke Eyewear onto their online presence while advertising the eyewear on offer.

The Process

  1. Building The Brand Through Storytelling on Social Media

Our considered approach was centred on creating a presence that tells the story of Bespoke Eyewear — highlighting their customer-first approach, and passion for unique luxury eyewear.

  • Developed a visual content strategy that showcases their ethos, and expresses the artistry behind every frame. Crafted genuine posts that encourage a connection with their audience.
  • Putting an emphasis on the nature of being bespoke with in-house glazing where customers are able to walk-in and walk-out with uniquely selected frames and their own prescription within less than 30 minutes.
  • Introduced a consistent brand voice — warm, friendly, knowledgeable, and confident. Conveying the hospitable ambience of their boutique; where walking through the door feels like being welcomed into the family!

 

  1. Eye Tests

Alongside a strategy of developing the brand, we worked to build an awareness of Bespoke Eyewear’s clinical expertise:

  • Positioned Dr. Sarah Smith as being a trusted expert within the optometry field — recognised for delivering exceptional care, and precision.
  • Developed a presence on highlighting the importance of regular eye tests, alongside educational insights from Dr. Sarah Smith to build up trust and credibility.

Results

Our long-term strategy for Bespoke Eyewear has transformed their online presence into reflecting their boutique:

  • Built a recognisable and aspirational brand identity that sets them apart from mainstream opticians. Positioning them as being a destination for individuality, and self-expression.
  • Boosted their visibility, delivering a consistent presence that reflects their motto: “Your Eyewear is Your Identity.”
  • Achieved measurable year-on-year growth for eye tests with bookings having increased from one fully booked day per week to three — driven by cross-selling, and general awareness.
  • Strengthened community engagement through authentic storytelling, and consistent posting.
  • Established BE as being a trusted, high-end brand in Yorkshire’s competitive eyewear market.

(Oh, and did we forget to mention that they have a number of ‘well known’ customers…)

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